Shipping, Delivery & Returns

Thank You for Choosing Iora Organics

We appreciate your trust in Iora Organics. Your satisfaction is our priority, and we aim to make your shopping experience seamless and enjoyable. Please review our Shipping, Delivery, and Returns Policy to understand how we manage these essential aspects of your purchase.

Shipping and Delivery:

  • Shipping Locations: Iora Organics currently offers shipping within Pakistan, delivering our natural skincare products wherever you are.
  • Shipping Times: We strive to process and dispatch your orders quickly. Delivery times may vary based on your location, the selected shipping method, and product availability. Estimated delivery times will be communicated during checkout.
  • Shipping Costs: Shipping charges are calculated based on destination, shipping method, and order value. These costs will be transparently displayed during the checkout process.
  • Tracking Orders: Once your order is shipped, you will receive a confirmation email with tracking information to monitor your delivery's progress.
  • Delays: While we make every effort to meet the estimated delivery times, unforeseen circumstances like weather or logistics delays may occur. We appreciate your patience in such cases.

Returns and Exchanges:

  • Returns Policy: Your satisfaction matters to us. If you’re not fully satisfied, eligible items can be returned within 7 days of receiving your order. Items must be in their original condition with all tags and packaging intact.
  • How to Initiate a Return:
    1. Contact our customer support team:
    2. Provide your order number and a detailed reason for the return.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Refunds and Exchanges: Once we receive and verify the returned items, refunds will be issued to the original payment method, and exchanges will be processed promptly.
  • Non-Returnable Items: Personalized or perishable goods are not eligible for return unless they are damaged or defective upon arrival.
  • Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately. We will arrange a replacement or refund to ensure your satisfaction with Iora Organics.